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Frequently Asked Questions (FAQs) About AAC&U Webinars

Q: How do I get help logging into my account to register for a webinar?
A: For technical support, please email AAC&U’s Support Team at support@aacu.org. Or, go to this account web page to login to your account, create a new account, or change your username or password.

Q: Does each individual need to register for the webinar separately if we are all viewing the webinar together?
A: Yes, each individual needs to register for the webinar separately. This is because we need to track the number of webinar participants--and make sure each individual receives correspondence about the webinar and the recording after it is posted online.

Q: I’m not available to attend the webinar. Will a webinar recording be made available?
A: If you register for the webinar in advance, you will be able to login to your account to view the webinar recording. The webinar recording will be posted online a few days after the webinar.

Q: When will I receive my webinar confirmation details?
A: Your webinar confirmation should come via email within 1-2 business days of when you registered. If you did not receive the webinar confirmation information, please email webinars@aacu.org.